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Return a product

Our purpose is to guarantee your full satisfaction.

If your order does not satisfy you, you have 14 working days from the receipt of the package to inform us of your intention to send back one or more products, with the reason for this return, writing to info@fassamano.com and notifying the order for which you want to return goods.

Upon our reply email where it’s confirmed the acceptance of your request, you will have 14 working days to return the product(s).

Terms and Conditions of Return

The right to return products shall be deemed correctly exercised once the following conditions have been fully met:

A. the products have not been used, worn, washed, modified or damaged;

B. the products are returned in a safe packaging;

C. the returned items must be shipped back to Fassamano within fourteen (14) days from the date on which you receive the email from Fassamano to accept your decision to withdraw from the contract.

If you have fulfilled all requirements set forth above, Fassamano will fully refund the price of the returned purchased products. You will only be charged for the return shipping cost, unless Fassamano has expressly exempted you from such costs, for example in case the product is clearly defective.

You will be notified if the returned products cannot be accepted because they do not comply with the terms and conditions indicated above in letters A), B) and C) of the preceding paragraph.

Refund Times and Procedures

After Fassamano has received the returned products and checked that the products meet all requirements, you will receive an email that the returned products have been accepted. Whatever form of payment you used, the refund procedure will start within fourteen (14) days from when Fassamano was informed of your decision to exercise your right to return the purchased products and once Fassamano has checked that the return was carried out in compliance with the above conditions.

The time period for refunding the amount you paid for purchasing the returned products depends on the form of payment used:

  • CREDIT CARD: Our bank will reimburse you within 7 business days of the Return Acceptance Confirmation email. The time it takes to restore the credit back to your account depends on the Credit Card Issuer.
  • PAYPAL: You will see the refund in your PayPal account within 24 hours of the Return Confirmation email.

In cases where the reimbursement times may be long, you should contact your bank.