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FAQ

FAQ

1. In what way do you claim that the product is Made in Italy?
2. How can I buy Fassamanos in a store nearby me?
3. What grade have Fassamano lenses?
3.1 I need a gradation +1, is it available?
3.2 Can I change Fassamano lenses with more suitable lenses for my visual defect?
3.3 Does Fassamano correct presbyopia?
4. How does Fassamano fit on the nose?
4.1 How can I know if Fassamano will fit in my nose? Is it adjustable?
5. How to hold Fassamano in my hand? Is there a verse, since lenses are concave on one side and convex on the other?
6. Are there other colours or products that I can find on the website? When will I find others?
7. Will there be periods of discounts or promotions?
8. Is my personal and credit card information safe on your site?
9. What is your Privacy policy?
10. Can I order online additional customised or prescription lenses?
11. What countries do you ship to? What about restrictions or extra duties?
12. Do you ship to P.O Boxes or APO/FPO addresses?
13. If I send my package as a gift, will the recipient see the receipt?
14. What if I didn't receive my package?
15. There is a way to see the product before buying it?

16. How do I change or cancel an order?
17. What are your online return and exchange policy?
18. Are there Directions and Precautions for Use

19. Is it possible to deduct Fassamano from medical expenses?

1. In what way do you claim that the product is Made in Italy?

All parts of Fassamano are produced in Italy and are assembled by hand in Italy.


2. How can I buy Fassamanos in a store nearby me?

Fassamanos are sold at www.fassmano.com e-shop.
However, occasionally you can find them in some cities, in selected temporary stores: go to https://fassamano.com/en/store-locator or ask for info at info@fassamano.com.


3. What grade have Fassamano lenses?

Fassamano lenses have corrective strength of +2.00 or +3.00.
Reading focus may vary according to the distance from the eyes, therefore they are suitable for +1.00/+1.50/+2.00/+2.50 (corrective lens +2.00) and 2.50/+3.00/+3.50 (corrective lens +3.00).


3.1 I need a gradation +1, is it available?

Fassamano lenses correct presbyopia with gradation from +1.00 to +3.50 as they are held in the hand they can move closer to the eye or allow to find the perfect focus for presbyopia from +1.00/+1.50/+2.00/+2.50 (corrective lens +2.00) to 2.50/+3.00/+3.50 (corrective lens +3.00).
 
To stay informed you can subscribe Fassamano newsletter or you can pass your email to info@fassamano.com.


3.2 Can I change Fassamano lenses with more suitable lenses for my visual defect?

Yes, you can replace the standard lenses of Fassamano (+2.00 or +3.00) with a new custom pair of lenses, as the Fassamano frame can be opened through the patented 'botticella' placed in the lower part of the frame.


3.3 Does Fassamano correct presbyopia?

Yes, Fassamano is a reading glasses that can be brought close or far from the eyes, finding the perfect reading focus for lens strengths correcting the range +1.00/+1.50/+2.00/+2.50 (corrective lens +2.00) and 2.50/+3.00/+3.50 (corrective lens +3.00)


4. How does Fassamano fit on the nose?

Fassamano is worn around the neck like a jewel, and approaches the eyes every time you need to focus on a particular, or when a quick reading is required.
On many occasions during the day it is necessary to put on the glasses for just a few seconds: to read a message on the phone, or the time on the clock, to go through a menu, to check a receipt or the price on a tag.
Fassamano makes this movement more immediate, more comfortable and more elegant, as it only requires to be gently brought closer to the eyes, modulating the distance to best meet the need for individual correction.

4.1 How can I know if Fassamano will fit in my nose? Is it adjustable?

Fassamano approaches the nose but especially the eyes, not requiring a true adaptation to the shape of your nose.

For this reason, Fassamano does not require to be adjustable.


5. How to hold Fassamano in my hand? Is there a verse, since lenses are concave on one side and convex on the other?

You can hold Fassamano from the eyelet, and it’s double-sided. 


6. Are there other colours or products that I can find on the website? 

When will I find others?

At the moment products and colours available are all those on the website.

We’ll announce all news via our website, newsletter and social media channel: sign up for our newsletter, FB and Instagram.


6.1 What is Presbyopia?

Presbyopia is a completely natural process that affects all people. For our crystalline, with the passing of the years it becomes more difficult to accommodate at different distances. As we age, the crystalline loses elasticity. Therefore, the eye is no longer able to focus on objects closely: letters and numbers get confused. Reading a newspaper, a road map, bus timetables or an exciting book becomes difficult and suddenly the arms seem "too short". When you notice the first symptoms you can undergo a specialized examination to determine your visual acuity and then equip yourself with a solution for both prolonged reading and for those moments of "instant reading" of the day, for which your Fassamano will be irreplaceable. .

We’ll announce all news via our website, newsletter and social media channel:  sign up for our newsletter, FB and Instagram.


7. Will there be periods of discounts or promotions?

We’ll announce promotions and competitions via our website, newsletter and social media channels: sign up for our newsletter, FB and Instagram


8. Is my personal and credit card information safe on your site?

Yes.

We take very seriously the security of your personal information, and we have safeguards in place which block any unauthorised access to online customer information. 

All transactions are made through a secure server, and we also support PayPal transactions online.


9. What is your Privacy policy?

Please find all information in the Privacy Policy area.


10. Can I order online additional customised or prescription lenses?

For the time being, we regret that we cannot customise or fulfil a prescription lens order online. However, you can replace Fassamano standard lenses (+2.00 or +3,00) with a personalised pair of glasses, as Fassamano frame can be opened by its patented ‘botticella’ placed on the round metal frame.


11. What countries do you ship to? What about restrictions or extra duties?

We ship to Italy and Europe all products purchased at www.fassamano.com.

Please contact Customer Service for shipments outside Europe.


12. Do you ship to P.O Boxes or APO/FPO addresses?

We regret that we do not ship to P.O. boxes since we require the delivery to be signed for, ensuring Fassamano reaches you safely and is not left unattended. 


13. If I send my package as a gift, will the recipient see the receipt?

The delivery package will typically contain the receipt. 

If you wish it to be removed, please contact info@fassamano.com.as soon as possible after placing your order.


14. What if I didn't receive my package?

You can always track your delivery by accessing the tracking section.

If for any reason you cannot access the tracking, and you do not receive your package within the estimated delivery time, please contact our Client Service via email at info@fassamano.com.


15. There is a way to see the product before buying it?

Fassamanos are sold at www.fassmano.com e-shop.
However, occasionally you can find them in some cities, in selected temporary stores: go to https://fassamano.com/en/store-locator or ask for info at info@fassamano.com. 


16. How do I change or cancel an order?

If you would like to amend your order in any way, please contact info@fassamano.com as soon as you can. 

We will endeavour to accommodate any changes where possible and if received in time. 

Please note that if you wish to cancel an order, you will need to contact us immediately, since we are unable to cancel goods that have already been shipped and are en route to their destination. 

In the event that this timeframe is missed, you will need to take delivery of and then return the order to us.

For any enquiries, please contact info@fassamano.com.


17. What are your online return and exchange policy?

For Returns Management information, please visit Return Policy


18. Are there Directions and Precautions for Use

In order to correctly assess the nature and nature of a visual defect, the estimate is required view examination. In any case, the visual defect assessment cannot be based self-diagnosis or the choice of glasses considered appropriate for subsequent approximations. Presbyopic spectacles, industrially constructed with identical lenses dioptric, are indicated EXCLUSIVELY for the correction of "simple" presbyopia. The present glasses are only shown for a close-up view. They should not be used for the guidance, neither for vision from afar nor for eye protection. Improper use or misuse of glasses may be the cause of many visual disturbances, with possible headaches. In this case, eye care is required. Only the ocular physician is able to evaluate the state of eye health and the extent of visual disturbances. Presbyopic spectacles should not be used in presbyopia "complicated." Presbyopic prescription glasses do not improve vision in case of eye diseases, such as cataracts or macular degeneration. Presbyopia is characterized by a physiological and progressive weakening of the sight that it is usually, after the age of 45, shows with a series of disorders such as difficulty reading the newspaper or to easily distinguish small objects. Presbyopia is considered "simple" when correcting visual defect, both eyes they need the same number of correction diopters (diopters are the unit of measurement of vision). Presbyopia is considered "complex" in the presence of astigmatism or anisometropia or when the number of diopters in each eye is different. Astigmatism is a defect of sight due to the irregular curvature of the cornea that causes a vision of blurred and deformed images. The anisometropia is characterized by a different refraction venom in the two eyes.


19. Is it possible to deduct Fassamano from medical expenses?

Yes, Fassamano is a Class I medical unit. In the income tax returns, both in 730 and in natural persons income, it is possible to deduct the purchase of medical devices with the same benefit of the drugs, that is, enjoying a 19% deduction. Our product is a Class I medical device, with CE marking that certifies its compliance with the standard EN 14139: 2010 and European directives 93/42 / EEC, 90/385 / EEC and 98/79 / EC

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